SHOP POLICIES
Prices and shipping rates are in CAD but are converted automatically to your country’s currency if you are outside of Canada.
Terms of Service
Please note many of our products are made with in-house grown herbs and locally wild harvested herbs and some of our products are only available on a seasonable basis if they sell out. Sales of physical products are on a first come, first served basis. No wait lists or reserves.
Purchaser acknowledges the current wait before orders ship out is estimated at 4-6 weeks. For more details, please see the Shipping Info page.
Our products have not been reviewed by Health Canada or the FDA. Information for products is for educational value only and comes with no guarantee of effectiveness.
Purchaser agrees they have provided a correct and secure mailing address.
Purchaser agrees that no refunds or exchanges can be made after their order has been shipped.
Purchaser agrees not to hold the seller responsible for a parcel lost or damaged by the post office but please do contact us for solutions if it does happen.
International customers recognize that unless they select and pay for tracking during checkout, parcels will be sent as “small packet international airmail” and do not come with insurance and tracking and are not eligible for refunds via the postal service due to damage or loss.
International customers agree they are solely responsible for following their own country’s customs regulations and paying any import taxes owing. If custom taxes are not paid, international parcels are automatically returned.
Purchaser agrees to re-pay for shipping if they have provided an incorrect address or failed to pay customs fees resulting in the return of their parcel to us.
Seller reserves right to refuse patronage and refund orders.
Refunds and Exchanges
Refunds can only be made before your purchase has been shipped. Please contact us to cancel your order and request a refund. If you require a refund after your order has shipped out, the cost of shipping is non-refundable.
Due to the consumable nature of most of the products, returns are not accepted unless the wrong item was received – if this has happened contact us right away to work out a speedy resolution.
Changes to your order may be made only before your order is shipped. Your order cannot be changed or have more products added to it after you have completed checkout.
Refunds will not be issued for items lost or damaged by mail couriers as we follow Canada Post’s shipping & packaging standards which ensure your items get there safely. Once a package leaves our hands, its fate is out of our control.
Packages shipped as “small packet airmail international” do not come with insurance or tracking and are not eligible for refund claims via the postal service due to damage or non-delivery.
Online Class Terms of Use
Classes and their contents are copyright S.A. Lawless and The Poison Garden unless otherwise credited. By purchasing a class you agree to use the video recording and pdf resources for personal use only. Classes and their resources may not be shared or sold by anyone except the creator. No part of our classes or their resources may be reproduced or shared without the express written permission of the creator.
The information covered in classes is for educational and entertainment purposes only. Participating in The Poison Garden’s classes does not represent any kind of certification in botanical safety, herbalism, or other botanical arts.
Privacy Policy
Your personal data will only be used to process and ship your order, contact you about your purchase, and to send you any updates, invoices, or refunds.